tk999 long Privacy Policy

Section 1.1

This Privacy Policy ("Policy") applies to all services and activities of the tk999 long platform. When you use the tk999 long website, open an account, or use any of our services, you are considered to have agreed to the terms of this Policy.

This Policy forms an integral part of our Terms and Conditions. Both documents should be read together, as they complement each other.

Section 1.2

tk999 long operates a trusted online gaming platform for users in Bangladesh. We believe that protecting user privacy is not just a legal obligation — it is also our ethical responsibility. You can learn more about our overall operations on our About Us page.

This Policy has been prepared in accordance with applicable laws and regulations in Bangladesh. We follow international-standard security practices to ensure the safety of users' personal information.

Section 2.1 — Information You Provide Directly

When you register an account on tk999 long or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (when identity verification is required)
• Home address
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Login credentials (username and encrypted password)

Section 2.2 — Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser and operating system information
• Session duration and page-visit history
• Login time and date
• Information collected from cookies and similar tracking technologies
• Transaction history and gaming activity

Section 2.3 — Information Received from Third Parties

In some cases we may receive information through third parties, such as transaction records from payment processors or confirmations from identity verification services. This information is only used when it is necessary for the security of your account or for improving service quality.

Section 3.1 — Primary Purposes

tk999 long uses your information for the following reasons:

• To create and manage your account
• To process deposits, withdrawals, and transactions
• To verify your age (21+) and identity
• To send important notifications about our services
• To provide customer support — via live chat and email
• To detect and prevent fraud and unauthorised activity

Section 3.2 — Secondary Purposes

With your consent, we may also use your information for the following:

• To send special offers and promotional information
• To analyse and improve the platform experience
• To provide personalised gaming suggestions
• To inform you about new features of our services

You may withdraw your consent for secondary use of your information at any time. Contact us directly for this.

Section 4.1 — Disclosure to Third Parties

tk999 long does not sell your personal information to third parties. However, necessary information may be shared in the following limited circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay) — only the information required to complete a transaction
• Identity verification service providers — for account security purposes
• Cybersecurity and fraud prevention technology partners
• Law enforcement agencies — when required to meet legal obligations
• Platform technology service providers — only under contract and with limited access

Section 4.2 — International Data Transfers

Due to our technical infrastructure, data may sometimes be stored on servers outside Bangladesh. In such cases we ensure that the relevant service providers follow internationally recognised data protection standards and that your information remains secure.

Section 4.3 — In the Event of Business Changes

In the event of a merger, acquisition, or change in business structure, your information may be transferred to the new entity. In such situations we will notify users in advance and this Privacy Policy will remain unchanged.

Section 5.1 — Use of Cookies

The tk999 long website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to analyse platform usage and improve our services.

Section 5.2 — Managing Cookies

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may prevent some key platform features from working properly. Most modern browsers provide detailed options for managing cookies.

Section 6.1 — Technical Security

tk999 long uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Two-factor authentication (OTP verification)
• Automatic session timeout
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Encrypted password storage (using hashing)

Section 6.2 — Administrative Security

Alongside technical measures, we also apply administrative controls:

• Regular data protection training for staff
• Data access restricted to authorised personnel only
• Strict confidentiality agreements with third parties
• A rapid response plan in the event of a data breach

Please note that 100% security on the internet cannot be guaranteed. We take all reasonable precautions, but users should also remain alert to potential risks.

Section 7.1 — Retention Policy

tk999 long retains your information only for as long as is necessary to fulfil the purpose for which it was collected or to meet legal obligations.

• Active account data: for as long as the account remains active
• Transaction records: for the period required by legal obligations
• Customer support communication history: for a set period after a matter is resolved
• After account closure: for the period required for legal obligations and dispute resolution

Section 7.2 — Requests to Delete Data

You may request that your information be deleted. However, we may be required to retain certain data for a set period due to legal obligations, ongoing disputes, or fraud investigations. We will inform you in detail in such cases.

Section 8.1 — Rights Regarding Your Information

As a user of the tk999 long platform, you have the following rights:

• Right of Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information under certain conditions
• Right to Restrict Processing: The right to request that data processing be limited in certain circumstances
• Right to Object: The right to object to the use of your information for marketing purposes
• Right to Portability: The right to receive your information in a structured format

Section 8.2 — How to Exercise Your Rights

To exercise any of the rights listed above or to make any data-related request, please contact us. Our customer service team is available 24/7 via live chat and email in both Bengali and English. We generally respond to all requests within a reasonable time.

For information on responsible gaming and options to manage your own account, please visit our Responsible Gaming page.

Section 9.1 — Age Limit

All services on tk999 long are intended exclusively for persons aged 21 and above. We do not knowingly collect personal information from any minor.

Age is verified at the time of registration, and additional identity verification may be required in suspicious cases. If we become aware that a minor's information has been collected inadvertently, that account will be closed and the information deleted.

Section 10.1 — Notice of Changes

tk999 long may update this Privacy Policy as needed. For any significant changes, we will notify you in advance by email or through a platform notification. Continued use of the website after a change is made will be considered your acceptance of the updated policy.

Section 10.2 — Latest Version

The date of the most recent update will always be shown at the top of this page. Archives of previous versions may be available on request. If you have any questions about this Policy, you may also check our FAQ page, where many common questions are answered.

Section 10.3 — Contact

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact us:

• Live Chat: 24 hours, 7 days a week
• Email: [email protected]

Our support team provides service in both Bengali and English.